Place an order

Send us an email with your specific quantities, colours, finishes etc. You will find these finishes on the catalogue tab of each product range. We will then reply with a quotation/email to confirm your enquiry. Once we receive a confirmation email from you stating that the quotation is correct, NGS will issue you with an invoice via email. This invoice serves as confirmation of you order. All orders are subject to a 60% deposit prior to manufacture and remaining 40% payable on day of delivery/collection. We take great care to keep you updated throughout the manufacturing process. Where possible we contact you telephonically or via email to share images and updates of your products. Appointments for a visit to NGS factory must be made prior to visit.

Payment Process

All standard orders are subject to 60% payment via EFT and remaining 40% on day of delivery or prior to despatch. Customs orders are subject to 75% payment deposit. Cash payments are acceptable upon agreement.

Lead time

Our standard lead time for regular orders is between 4 – 6 weeks from date of deposit. If you require a specific completion date please specify it on your enquiry.

For larger orders we will discuss manageable delivery dates with you telephonically and will be stipulated on your quotation / invoice.

For bespoke or private commissions lead time is based on the complexity of the project. These will be discussed with you and be based upon the agreed upon design.

Note: Upon the unlikely event that the client cannot accept delivery of product at the agreed delivery/collection date due to building schedule changes etc, your furniture will be stored at a cost of 15% of the value of the order per month. It must be noted that we will do everything possible to protect your product whilst in storage but cannot guarantee any breakages, scratches etc. .


Warranty

All furniture at Neil G Studio CC is subject to a manufacturers warranty. Our products are made with a specific use in mind and our artisans are passionate about delivering a high standard of quality that is made to last. Our products have a standard warranty of 18 months from date of manufacture. If a manufacturing fault or defect is evident, NGS must be made aware of such via email within 7 days of the fault being found. It will then be under the discretion of NGS and the client as how to move forward on returning your items back to normal. If, after repair, you are still not satisfied with your product, you are eligible for a full refund.

 

What IS covered in your warranty?

The 18 month warranty covers workmanship and structural integrity only.

What IS NOT covered in your warranty cover?

  • Negligence or misuse of products

  • Faults resulting from normal wear and tear

  • Any alterations made to furniture – full or partly

  • Any damage due to any external weather conditions where the items are not manufactured for such environments

  • Changes in humidity that could cause cracks or delamination on wooden items

  • Any damages inflicted by users or third parties

  • Not following the care and maintenance instructions as stipulated in your NGS care guide

Delivery

Local delivery:

All prices exclude delivery. Should you require delivery of your product, it should be noted prior to production via email. Depending on area, local lead time delivery takes between 1 and 4 days.

International delivery:

All international order exclude delivery and crating. We have developed trustworthy relationships with local shipping agents who offer door to door delivery at market related fees for both air and ocean delivery options.  We recommend making use of these agents as part of our service to you.

Custom work

Yes. Where possible the studio does work on notable bespoke projects.

Are some of your products manufactured for outdoors?

Yes. If you require such please contact NGS directly via email at info@neilgstudio.com

Product customisation

Want a custom size? Where possible we can accommodate changes to product dimensions

Want to use your own textiles / leathers / fabrics? We can accommodate your own fabric requirements. Please let us know what you have in mind.

Want a custom paint / timber finish? Where possible and based on quantity we can provide customised powder coat colours and timber finishes.

Maintenance and Care Guide

Neil Grantham Studio provides specific care and maintenance guides for each material pertaining to your product. Our products are carefully crafted and assembled with presence of mind and respect for each process. We believe that the right care and maintenance of your item will substantially extend the lifespan of your item.

Timber:

Wood is a naturally occurring material and is subject to slight cracks, colour variations and natural variations in texture. It should, where possible, not be placed in direct sunlight or too close to heating appliances. The ideal humidity level should be between 30 - 60%. This will limit the woods natural potential to warp and crack over time.

Our timber products have been treated with a durable and protective sealer. This provides protection from general moisture, dust, dirt and day to day use. In order to protect this finish, regularly wipe with a soft, dry cloth and occasionally use a soft, damp cloth. When a damp cloth is applied, use a soft, dry cloth to remove moisture. The use of abrasives or chemicals is not recommended. Applying your own oils, stains, varnishes etc is not recommended and will void your 18 month warranty. Avoid sliding objects across the wooden surface or placing hot items on the surfaces such as pots etc. Use a place matt or coaster where necessary.

 

Powder coated metal:

It is important to note that where the items are not specified for outdoor undercover use, the items should not be placed outside or in direct sunlight. To clean the surfaces, use a damp soft cloth with lukewarm water. If cleaning additives are required, it is recommended to use a low impact soap with natural ingredients. After the soapy water has been applied, remove with clean damp water-based cloth. Do not use chlorine-based chemicals or any industrial type chemicals. This may affect the top coating of the surface and cause fading over time.

It is not recommended to use any abrasive based cleaning materials that may scratch or mark the surfaces or any that may cause erosion.

Outdoor products are only guaranteed if the powder coated surface remains unscratched. If kept in the right conditions, outdoor powder coating has the ability to last for years.

 

Cord:

Our braided cord is made Polyester or Polypropylene – depending on the application. To clean the cord take a damp cloth with lukewarm water. Wrap the cloth around the cord and squeeze the cloth. Move up and down with the cloth to remove any dirt. Dry with a soft dry cloth in the same fashion. It is not recommended to use solvents, degreasers, chemicals or any other cleaning agent.